Customer Support Officer - Remote Work

Job Description:

We are looking for a Customer Support Officer to join our team at Westports Holdings Berhad. This is a part-time remote work position based in George Town, Penang, MY. As an Associate Level Customer Support Officer, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities:1. Responding to customer inquiries and resolving issues in a timely and professional manner.2. Providing product information and assistance to customers.3. Processing orders and handling billing inquiries.4. Monitoring customer satisfaction and identifying areas for improvement.5. Collaborating with other team members to ensure a seamless customer experience.6. Maintaining accurate customer records and documentation.7. Adhering to company policies and procedures regarding customer interactions.

Requirements:1. Minimum of 3 years of experience in customer service or a related field.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and attention to detail.4. Ability to work independently and prioritize tasks effectively.5. Proficiency in using customer support software and Microsoft Office Suite.6. Driven and adaptable personality traits.7. Critical thinking and cooperation as soft skills.

Benefits:1. Relocation allowance for eligible candidates.2. Free accommodation during work assignments.3. Travel and spending expenses covered by the company.

Working Environment:At Westports Holdings Berhad, we value building strong connections and treating our colleagues like an extended family. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Deadline to Apply:June 23, 2024

Equal Opportunity Statement:Westports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. We welcome applications from all qualified individuals.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.