Customer Support Officer - Remote Work

Job Description:

PPB Group Berhad is seeking a motivated and hardworking individual to join our team as a Customer Support Officer for remote work in George Town, Penang, MY. As an entry-level position, this role is ideal for individuals with at least 1 year of experience in customer support. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities:1. Respond to customer inquiries and resolve issues in a timely and professional manner.2. Assist customers with product information, pricing, and order processing.3. Escalate complex issues to the appropriate department for resolution.4. Maintain accurate records of customer interactions and transactions.5. Collaborate with team members to improve customer support processes and procedures.6. Provide feedback to management on customer trends and issues.

Requirements:1. 1 year of experience in customer support or a related field.2. Excellent communication and interpersonal skills.3. Ability to work independently and as part of a team.4. Strong problem-solving and conflict resolution skills.5. Creativity and people management skills are a plus.6. Must be motivated and hardworking.

Benefits:1. Dental insurance2. Travel opportunities3. Free food

Working Environment:At PPB Group Berhad, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best possible customer experience, and we strive for excellence in everything we do.

Equal Opportunity Statement:PPB Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.