**Job Title:** Customer Support Officer - Work from Home
**Company:** AirAsia Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Overview:**
AirAsia Group Berhad is seeking a dedicated and enthusiastic Customer Support Officer to join our dynamic team. As a vital member of our customer support group, you will engage with customers globally to provide an exceptional experience while handling their inquiries. This part-time role is an excellent opportunity for individuals looking to make an impact in a fast-paced environment.
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### **Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries through various channels including email, live chat, and social media platforms.
- Address customer concerns and provide solutions in a timely manner while ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
2. **Problem Solving:**
- Identify, research, and resolve customer issues effectively using critical thinking skills to analyze each situation and develop personalized solutions.
- Escalate complex issues to the appropriate departments while following up to ensure resolution.
3. **Team Collaboration:**
- Collaborate effectively with team members from different regions, sharing insights and strategies to enhance support services.
- Participate in team meetings and contribute to future service improvement initiatives.
4. **Product Knowledge:**
- Stay updated on AirAsia's services, policies, and promotional offers to provide accurate information to customers.
- Assist in educating customers about new features and company developments.
5. **Feedback and Improvement:**
- Collect and document customer feedback, providing insights for continuous product and service enhancements.
- Actively suggest ideas for improving customer experience and operational efficiency.
6. **Self-Development:**
- Engage in training sessions and personal development opportunities to enhance your skills and knowledge.
- Adapt to changes in processes and customer needs quickly and efficiently, demonstrating a flexible approach to work.
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### **Requirements:**
**Education and Experience:**
- A minimum of 1-year experience in customer support or a related field.
- High school diploma required; a degree in a related field is a plus.
**Technical Skills:**
- Proficient in using customer relationship management (CRM) software and multi-channel communication tools.
- Basic IT skills to troubleshoot common technical issues customers may face.
**Personality Traits:**
- Confident: Exhibit self-assurance in communication with customers, displaying a professional demeanor at all times.
- Hardworking: Demonstrate a strong work ethic, with a willingness to go the extra mile to resolve customer issues.
**Soft Skills:**
- Critical Thinking: Ability to analyze situations and develop effective solutions quickly.
- Adaptability: Comfortable adapting to new systems, processes, and customer needs in a fast-paced environment.
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### **Benefits:**
- **Gym Membership:** Access to a local gym to promote physical wellness.
- **Vision Insurance:** Coverage for eye care and vision correction.
- **Medical Coverage:** Comprehensive health insurance to ensure your well-being.
### **Working Environment:**
- Work from home in a supportive, collaborative environment with colleagues from around the world, fostering a global village mentality.
- Remote work flexibility allows for an ideal work-life balance.
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**Application Deadline:** September 29, 2024
Join AirAsia Group Berhad and become part of a forward-thinking team that values customer satisfaction and personal growth.
**Equal Opportunity Statement:**
AirAsia Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
