Customer Support Representative Team Lead

About the role:As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients.
You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service.
You will handle the day-to-day administrative activities for your team along with ensuring relevant KPI's and targets are met.
Minimum Requirements:Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement.Demonstrated ability to lead, motivate, and develop a team.Ability to deliver in a fast-paced, ever-changing operation.Strong problem-solving skills, attention to detail, and the ability to multitask effectively.Capability to work flexible hours (shifts may range from early morning to evening).
Benefits:Competitive salary package & performance bonus.
Gym subsidies.
Casual dress code.
Flexible working arrangements (including work from home and remote).
Generous number of Annual Leaves.
Extensive medical coverage (including dental & optical).
Delicious office snacks.
Guidance and mentoring from leaders within the business.
Dynamic, positive work environment.
Fantastic team culture.#J-18808-Ljbffr