Customer Support Specialist

Key Responsibilities:



-Customer Inquiries and Support:




-Respond to customer queries regarding company products and services through both voice (calls) and non-voice (email) channels.


-Provide comprehensive support and resolution for customer service and billing issues related to Level 1 (L1) and Level 2 (L2) support.






-Technical Support and Billing:




-Handle customer support cases involving technical issues and billing inquiries, including those related to broadband services.


-Assist with troubleshooting and provide solutions for technical support as needed.






-Reporting and Communication:




-Prepare and submit daily reports , ensuring accuracy and timeliness.


-Maintain clear and effective communication with both internal teams and external stakeholders.






-Additional Responsibilities:




-Continuously update and improve knowledge of company products, services, and support processes.


-Participate in training and development activities to enhance skills and stay current with industry trends.



(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-envo-business-process-outsourcing-bpo-job-customer-support-specialist-0)
; Requirements:- Requirements:



-Language Skills: Proficiency in English and Malay, with strong written and verbal communication skills in both languages.


-Experience: Previous experience in customer support, particularly in handling billing and technical support cases, is highly desirable. Experience in broadband planning and technical support is a plus.


-Skills: Excellent problem-solving abilities, attention to detail, and a customer-focused attitude. Ability to handle high-pressure situations and provide clear, concise solutions.


-Education: Relevant educational background or equivalent work experience.