Customer Support Specialist

The Offer Opportunity within a company with a solid track record of performance Work alongside & learn from best in class talent Flexible working options The Job You will be responsible for: Able to speak, read and write Mandarin or Cantonese or Japanese (Must) Respond to customer inquiries through phone, email, chat, or social media in a professional and timely manner.
Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Identify and assess customers' needs to achieve satisfaction.
Utilize CRM systems (such as Salesforce or Zendesk) to log interactions and manage customer information accurately.
Collaborate with team members and other departments to ensure a seamless customer experience.
Stay updated on product knowledge, company policies, and client processes.
Meet or exceed individual and team performance metrics, including customer satisfaction (CSAT) and first-call resolution The Profile Able to speak, read and write Mandarin or Cantonese or Japanese (must) Proven customer service experience (1-2 years preferred).
Excellent verbal and written communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong problem-solving and conflict-resolution skills.
Proficiency in using CRM platforms and basic computer applications.
Flexible to work in a rotational shift environment, including weekends and holidays.
High school diploma or equivalent (Bachelor's degree is a plus).
The Employer Our client is an IT Services and IT Consulting