Cybersecurity Support Engineer (FortiSIEM) - MalaysiaCompany:Fortinet
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.
As a Cybersecurity Support Engineer, you will:
Provide direct technical support via phone, chat, and web-based systems to our customers and partners globally.
Perform analysis and technical investigation of reported problems involving FortiSIEM products.
Provide technical solutions to address customer issues.
Perform problem investigation through analysis of packet captures and debug traces.
Reproduce complex customer environments on lab equipment.
Follow up with R&D departments to resolve product issues.
Manage technical cases, escalate, and control the right expectations until the closure of the cases.
Create technical documentation and bulletins to improve the internal and external knowledge base.
Take initiative and ownership of problems to drive results.
Develop core competency in Fortinet product line and technologies.
We Are Looking For:
5 years or more of previous experience.
Bachelor's degree in Computer Science, Software Engineering, or related field, or an equivalent combination of training and experience.
Advanced knowledge of English (written and spoken); other languages are an advantage.
Strong understanding of various SIEM concepts such as correlation, aggregation, normalization, and parsing is preferred.
Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
Previous experience with network management and analysis tools is required.
Good working knowledge of Linux operating systems.
Good understanding of scripting knowledge with Bash and Python.
Experience with VMware and/or other virtualization technologies.
Good understanding of web application concepts (Java EE, Tomcat, HTML5) security and vulnerabilities.
Strong understanding of database knowledge.
Strong troubleshooting and problem-solving skills.
Previous experience with Fortinet products is an advantage.
Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact on our 660,000+ customers around the globe.
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