As the Deal Operations Specialist, you will report to the APJC BPLO Director and be a part of APJC Commerce Operations. In this role, you would be the Subject Matter Expert (SME) and point of contact for handling software deals in direct engagements with the deal stakeholders such as Software Sales Specialists, Account Managers, and Partners.
This role would require you to:
Partner with operations managers and the software sales teams to report out to deal stakeholders for major milestones.
Engage with specialists to execute the successful delivery of the assigned deals.
Partner with internal and external teams to ensure that the deal aligns with the offer and highlight deviations, ensuring the deal stakeholders are aware of the prerequisites.
Align/Engage with other Deal Managers/Specialists to ensure consistency of operational practices, review of best practices, and close gaps.
Work in close alignment with the software sales teams.
Evaluate project results against success metrics and recommend or implement changes to processes, resources, and solutions that improve productivity and end product.
Keep abreast of changes in Software Offers and their ordering processes to help navigate through complex deal scenarios.
Provide training to the Field sales, Software Sales, and Regional operations team on the Offer T&C's and Deal Pre-requisites for seamless booking and delivery.
Qualifications & Experience:
Four to five years proven work experience in areas such as deal and buying program management.
Proven track record of executing varied and complex services and business processes.
Experience working in dynamic and active change environments with teams of various skills, abilities, and backgrounds.
Experience working in remote, global teams (accommodating differing time zones/shifts) in a dynamic business environment.
Required Skills:
Fluent Japanese; business English is a prerequisite to liaise with stakeholders.
Exceptional communication skills, including rapport building, use of customer-centric language, demonstrating appropriate urgency, active listening skills, questioning, and driving understanding of customers' needs.
Ability to handle difficult situations and diffuse customer conflict by showing empathy.
Quick learner who easily applies problem-solving, critical thinking, and analysis skills.
Self-motivated with a drive to succeed, natural curiosity, initiative, and tenacity to drive issues to closure.
Ability to engage and facilitate activities of others, follow up to understand status, and help to course-correct to meet expected delivery date.
Excellent time management skills, ability to juggle multiple tasks while maintaining composure.
Computer literacy including familiarity with case management systems, email, chat, and Windows-based applications; ability to effectively navigate multiple systems at once to accomplish a task.
Intermediate MS Office skills, particularly MS Excel.#J-18808-Ljbffr