We are seeking a motivated and detail-oriented Delivery Assistant Manager to join our software engineering team. The ideal candidate will play a crucial role in supporting the Delivery Manager to ensure the smooth execution of software delivery projects, maintaining high standards of service and efficiency.
What you'll do:-
-Support Delivery Operations: Assist in managing daily delivery operations, ensuring timely and accurate delivery of software products and updates.
-Team Coordination: Work closely with the software engineering team to coordinate tasks, manage schedules, and ensure project milestones are met.
-Client Communication: Act as a liaison between clients and the delivery team, addressing client inquiries and resolving delivery-related issues promptly.
-Project Management: Assist in planning, executing, and monitoring software delivery projects, ensuring they are completed on time and within budget.
-Quality Assurance: Collaborate with the QA team to ensure all deliverables meet quality standards and client requirements.
-Documentation: Maintain accurate project documentation, including project plans, status reports, and client communications.
-Performance Monitoring: Track and analyze delivery metrics, providing insights and recommendations for continuous improvement.
-Problem Solving: Identify and resolve any delivery-related issues, such as delays or technical challenges, in a timely and effective manner.
-Process Improvement: Assist in developing and implementing processes to enhance delivery efficiency and quality.
-Stakeholder Coordination: Collaborate with other departments, such as sales, customer support, and product management, to ensure alignment and successful project outcomes.
-Training and Development: Support the training and development of delivery team members, ensuring they have the necessary skills and knowledge to succeed.
-Product Support
-Incident Management: Monitor, track, and manage incidents related to product delivery, ensuring quick resolution and minimal impact on customers.
-Problem Management:* Analyze recurring issues and implement long-term solutions to prevent future incidents.
-Automation and Functional Testing:
-Collaborate with the QA team to design and implement automated testing processes to ensure the quality and functionality of software products.
-Conduct functional testing to validate software features and identify any defects or issues.
-Product Validation and Acceptance Testing
-Coordinate acceptance testing with clients and internal stakeholders to ensure the delivered products meet the agreed-upon specifications and requirements.
-Document and report on acceptance testing results, facilitating final approval and product release.
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; Requirements:- Qualifications
-3+ years of experience in Software Delivery and technical project management.
-Worked in an Agile and fast-paced environment.
-Proficiency in stakeholder management, cross-functional teams, and fostering a collaborative environment.
-Proficiency in using task and ticket management tools, such as Clickup, Jira, Freshworks and more.
What sets you apart
-Proven success in implementing and driving product delivery.
-You are interested in building products in an Agile environment: moving quickly, wearing multiple hats, continuously learning.
-You are highly motivated, have a strong sense of ownership, and can drive projects end-to-end.
-You are a strong English communicator, for both technical and non-technical topics.
-You are an active listener and public speaker.