Job Overview:We are looking for a Delivery Team Lead.
The candidate will be part of our Service Delivery team.What You'll Do:
Lead a team of local dispersed resources to deliver technology projects on time and within the assigned geography.
Monitor the health of the project and manage the customer satisfaction index.
Collaborate with team members (engineers, global delivery center, project managers, HQ colleagues) to deliver the best project to end customers.
Ensure timely liaison with vendors regarding problems, fixes, and required enhancements.
Participate in the growth plan with management (new capability, skill & certification) and hiring.
Mentor and help new engineers achieve more than they thought possible.
Operate, administer, and manage the day-to-day operations while driving partnerships with cross-functional teams (Sales/Presales).
Provide management updates, status reporting, and dashboards from a delivery project and support health perspective to demonstrate progress and process maturity.
Profile Requirements:
3+ years of experience working as a Technical Leader with project delivery and client relationship management in a technology environment.
Experience with Office 365, Azure/Multi-Cloud, or Low Code platform projects.
Troubleshoot and take ownership of sophisticated problems and resolve high-impact operational issues.
Provide strategic guidance and advice in situations with no precedent and drive service enhancement efforts.
Strong communication skills (verbal and written) with the ability to communicate at business and technical levels with internal teams and executives, and an absolute commitment to customer service.
Availability for occasional off-hour work related to 24x7 uptime and availability of the product suite; willingness to support the team who have on-call coverage expectations.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a Delivery Lead?
How many years' experience do you have as a manager/team lead?
Which of the following Microsoft Azure certifications have you completed?
Company Overview:
TechTiera is a young and innovative information technology services company with a global presence.
We are rightsized for providing maximum value to our customers for information technology services and work with an attitude of providing service with excellence.
We are experts in providing IT solutions and professional staffing services and work with an agile and innovative offshore development approach.
Our far-reaching contributions have helped us establish ourselves as an ISO 9001:2015, ISO/IEC 27001:2013 certified company and SEI CMMI Level-3 (V1.3-2015) company.
Our vision is to excel and serve our clients with exceptional services and quality standards.
The blend of industry-leading products, domain knowledge, project management skills, and extensive experience has helped TechTiera deliver complete solutions that can help organizations improve the quality of service while building customer loyalty and keeping them ahead of their competition.
TechTiera is currently calling the best brains in Content Management, OCR, NLP, Text Mining, Text Analytics, AI, ML, Big Data, IoT, and digital technologies at all levels.
We provide the best environment for career growth.#J-18808-Ljbffr