Delivery Lead - Kuala Lumpur - TECHTIERA SDN.
BHD.2 days ago
Job Title: Delivery Team LeadJob Overview:
We are seeking a skilled Delivery Team Lead to join our Service Delivery team.
The ideal candidate will have experience in leading teams and delivering technology projects on time and within budget.
Key Responsibilities:
Lead a team of local dispersed resources to deliver technology projects on time and within the assigned geography.
Monitor the health of each project and manage the customer satisfaction index.
Collaborate with team members (engineers, global delivery center, project managers, HQ colleagues) to deliver optimal projects to end customers.
Ensure timely liaison with vendors regarding problems, fixes, and required enhancements.
Participate in the growth plan with management (new capabilities, skills & certifications) and hiring.
Mentor and help new engineers achieve their potential.
Operate, administer, and manage day-to-day operations, driving partnerships with cross-functional teams (Sales/Presales).
Provide management updates, status reporting, and dashboards from a delivery project and support health perspective to demonstrate progress and process maturity.
Profile Requirements:
3+ years of experience working as a Technical Leader with project delivery and client relationship management in a technology environment.
Experience with Office 365, Azure/Multi-Cloud, or Low Code platform projects.
Troubleshoot and take ownership of sophisticated problems and resolve high-impact operational issues.
Provide strategic guidance and advice in situations with no precedent and drive service enhancement efforts.
Strong communication skills (verbal and written) with the ability to communicate at both business and technical levels with internal teams and executives, demonstrating a commitment to customer service.
Availability for occasional off-hour work related to 24x7 uptime and availability of the product suite; willingness to support the team with on-call coverage expectations.
Estimated Salary:RM120,000 - RM150,000 per annum
Location:Malaysia
About TechTiera:
TechTiera is a young and innovative information technology services company with a global presence.
We provide maximum value to our customers for information technology services.
We are committed to service excellence and are experts in providing IT solutions and professional staffing services.
Our agile and innovative offshore development approach has helped us establish ourselves as an ISO 9001:2015, ISO/IEC 27001:2013 certified company and SEI CMMI Level-3 (V1.3-2015) company.
Our vision is to excel and serve our clients with exceptional services and quality standards.#J-18808-Ljbffr