Global Privacy Policy
Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
Desktop Claims Handler (Property or Casualty claims)Locations: Kuala Lumpur
Time Type: Full time
Posted: 30+ Days Ago
Job Requisition ID: R47924
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
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The role of the Desktop Claims Handler is to ensure that the claim files assigned are managed and assessed in a professional manner. This will involve working with the policy holder, Insurers, Brokers, colleagues and other professionals to ensure the claim is valid.
Manage claims on desktop (without site survey) from start (first notice of loss) to end (finalisation)
Communicate with clients/claimants via phone and email to address queries, request further information and/or supporting documentation
Examine documentation and evidence to determine claim validity
Evaluate claims based on policy coverage and determine conditions have been met and exclusions have been applied
Maintain accurate, thorough and up-to-date claim file documentation throughout the claims process in the electronic claims management system
Ensure all data and supporting documents are entered into the claims management system
Manage an open portfolio of claims in a timely manner, ensuring claims are managed in line with client's SLAs
Identify and investigate potentially fraudulent claims with referral to Team Leader
Model ethical behaviour and execute job responsibilities in accordance with Sedgwick's core values, legal requirements, and industrial regulations/policies
Requirements:
A diploma or degree in any discipline
Professional certificates in insurance are desired
Minimal three (3) years of experience in end-to-end management of commercial claims for property and/or casualty space
Working knowledge of industry insurance policies/wordings and the claims life cycle
Possess strong command of spoken and written English
Good analytical and numeracy skills
Excellent interpersonal and critical thinking skills
Working knowledge of Microsoft Office 365 applications such as Word, Excel, PowerPoint, Outlook and Teams
Able to work independently and demonstrate personal initiative
Time management - ability to multi-task and adapt to priority change
Proficient in either the Mandarin and/or Cantonese language would be an added advantage
Demonstrates ability to work as a team to deliver our commitment to clients
Analytical, problem solving and organizational abilities
Meticulous and attention to details
Team Player
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.#J-18808-Ljbffr