Desktop Support

Desktop Technician will provide day to day local**Functions include**:- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.- Excellent communication relationship-building and internal customer service skills- Provide first level contact and problem resolution for customer issues.- Work with Third Party Vendors to remediate complex AV issues as needed.- Provide timely communication on issue status and resolution.- Maintain ticket updates for all reported incidents.- Should have basic knowledge of Mac operating system, to support Apple pc users.- Install, upgrade, support and troubleshoot for printers, computer hardware.- Performs general preventative maintenance tasks on computers, laptops, printers.- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.- Provide L1 support to non-network attached printers.**Experience**:- desktop support: 2 years (required)