Director / Head / Senior Manager of OperationsAbout the jobCompany Overview:
Our client offers a self-service laundry solution in Malaysia that provides an easy and convenient way to clean and dry your weekly laundry using heavy-duty industrial machines at affordable prices.
Customers can do their laundry at any time of day, without worrying about the weather, time constraints, or how long the cleaning process will take.
Key Responsibilities:
Strategic Planning and Execution:Develop and implement comprehensive operational strategies that align with the company's vision and long-term objectives.
UtilizeSystemic Thinkingto understand and optimize the interplay between different business functions.
DriveGoal Achievementthrough meticulousStrategic PlanningandStructured Implementation .Operational Excellence and Efficiency Optimization:Oversee all operational activities to ensure maximumEfficiency , quality, and cost-effectiveness.
LeadProcess Improvementinitiatives, leveragingProcess Optimizationtechniques to enhance performance.
Implement best practices forContinuous ImprovementandQuality Assuranceacross all operations.Systems Integration and Process Optimization:Integrate various systems and processes to create a seamless operational workflow.
Identify and implement technological solutions forInnovation Implementationthat improve productivity and stakeholder satisfaction.
Streamline operations through effectiveSystems IntegrationandEfficiency Optimization .Cross-Functional Leadership and Team Alignment:ProvideCollaborative Leadershipto ensure all departments are aligned with organizational goals.
Foster a culture of open communication and cooperation, promotingEffective Communicationacross teams.
EnhanceOrganizational Effectivenessby encouraging teamwork and shared accountability.Performance Management and Accountability:Establish and monitor key performance indicators (KPIs) to assess operational effectiveness.
Promote a culture ofAccountabilityby setting clear expectations and holding teams responsible for outcomes.
UtilizePerformance Managementsystems to recognize achievements and address areas for improvement.Resource Management and Organizational Development:Optimize the allocation of resources, including personnel, technology, and capital, to meet operational demands.
Lead initiatives forOrganizational Developmentthat enhance capacity and capability.
Ensure sustainable growth through prudentResource Management .Problem Solving and Decision-Making:Employ strongProblem-Solvingskills to address operational challenges proactively.
Make informed decisions based on data analysis and strategic priorities.
DemonstrateAdaptabilityin responding to changing market conditions and internal dynamics.Continuous Improvement and Innovation:Champion a culture ofContinuous Improvementby encouraging feedback and implementing enhancements.
LeadInnovation Implementationefforts to stay ahead of industry trends and improve service delivery.
Evaluate and adopt new technologies that drive operational excellence.Holistic and Systemic Thinking:Approach challenges with aHolisticperspective, considering the broader impact on the organization.
UtilizeSystemic Thinkingto understand complex systems and interrelationships within the business.
Develop strategies that address root causes rather than symptoms.Self-Care and Resilience:Recognize the importance of self-care to sustain high performance in a demanding role.
Implement personal strategies to recharge and maintain well-being.
Encourage a culture of resilience and long-term success within the team.Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management, preferably in a fast-paced retail or service environment.
Strong leadership skills with the ability to manage cross-functional teams.
Excellent communication and interpersonal skills.
Demonstrated ability to implement innovative solutions and challenge existing processes.
Comfortable making tough decisions, including restructuring and resource optimization.
High level of adaptability and resilience in the face of change.
Commitment to personal growth and self-care practices.
Open to candidates from various industries with transferable skills.
Resilience:You believe every challenge has a solution and persist until it's found.
Growth Mindset:Fully committed to your own development and the growth of your team.
Profitability Focus:Understand the importance of efficient operations in driving profitability.
Results-Oriented:Dedicated to achieving exceptional outcomes and exceeding expectations.
Long-Term Vision:Provide solutions that ensure lasting success and sustainability.
Leadership Excellence:Ability to inspire and lead teams through change and growth.
Strategic Communication:Skilled in conveying information effectively across all levels of the organization.
Innovative Problem-Solving:Proactive in identifying inefficiencies and implementing creative solutions.
Change Management:Comfortable with making and implementing difficult decisions to improve operations.
Emotional Intelligence:Maintain professionalism while forming strong team bonds; aware of personal and team well-being needs.
Salary Range:RM10000-15000#J-18808-Ljbffr