Our client "Magma Group Berhad (formerly known as Impiana Hotels Berhad)" is seeking a Director of Learning & Quality to join their company! What you'll be doing? Develop and implement a comprehensive learning and development strategy that aligns with the company goals. Design, deliver, and evaluate training programs to enhance employee skills, knowledge, and performance across all hotels. Oversee the creation of onboarding programs for new employees to ensure a smooth integration into the company culture. Identify training needs through job analysis, performance reviews, and discussion with department heads. Monitor and evaluate the effectiveness of training programs and modify them as necessary to ensure continuous improvement. Develop, implement, and maintain quality assurance programs to ensure all hotels adhere to the group's standards. Conduct regular audits and inspections across all properties to assess compliance with brand standards, operational procedures, and service quality. Stay informed of industry trends and advancements in learning and quality assurance to ensure the group remains competitive. Develop and implement guest feedback mechanisms to monitor and respond to guest satisfaction levels.
Who?are?they?looking?for? Bachelor's degree in hospitality management, Human Resources, Business Administration, or a related field. Minimum of 7 years of experience in a learning, development, or quality assurance role within the hospitality industry, with at least 3 years in a senior managerial position. Proven experience in developing and implementing training and quality assurance programs. Strong leadership, excellent communication and interpersonal skills. Strong analytical and problem-solving abilities.
Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us! All information received will be kept in strict confidence and will be treated only for employment-related purposes.