E-Commerce Operations Manager

Ensure fulfillment operations run efficiently and orders are processed accurately and on time.
Maintain a clean, tidy, and well-organized fulfillment location.
Oversee the general maintenance of the premise, including utilities and operational needs.
Verify incoming stocks to ensure inventory records are accurate and tally with purchase orders.
Conduct regular inventory audits to maintain accuracy and prevent discrepancies.
Liaise with suppliers for product ordering and timely stock replenishment.
Coordinate with logistics partners to manage deliveries and shipping schedules.
Double-check all purchasing invoices and logistics costs to ensure accuracy.
Work with the marketing team to align operational capabilities with promotional campaigns.
Provide data-driven recommendations to improve campaign performance and drive revenue growth.
Resolve customer complaints and issues promptly and professionally.
Provide ad-hoc customer service support if required.
Ensure the fulfillment center is well-maintained, organized, and compliant with health and safety standards.
Monitor and manage utilities, equipment, and other operational needs of the premises.
Requirements:
Strong organizational and time-management skills.
High attention to detail, especially in e-commerce industry, inventory and PO management.
Excellent communication and interpersonal skills for engaging with suppliers, logistics partners, team members, and customers.
Experience in maintaining operational spaces, including stockrooms or fulfillment centers.
Proficient in using e-commerce platforms, shopify, inventory systems, and communication tools.
Ability to work collaboratively with cross-functional teams, especially marketing.
Previous experience in e-commerce operations management is a plus.#J-18808-Ljbffr