-Product Management
-Assist with adding, updating, and maintaining product listings, including product descriptions, images, and specifications.
-Monitor inventory levels and coordinate with the fulfillment team to avoid stockouts or overstock situations.
-Conduct competitor analysis and research to ensure competitive pricing and product placement.
-Website Maintenance
-Support the e-commerce team in website content updates and quality assurance (QA) testing.
-Ensure product pages are accurate, functional, and optimized for user experience.
-Collaborate with the IT or design team to troubleshoot any site issues.
-Digital Marketing
-Assist in the creation and execution of email marketing campaigns, social media promotions, and online ads.
-Monitor the performance of marketing campaigns and provide reports on key metrics (click-through rates, conversion rates, etc.).
-Help with SEO optimization, including keyword research, link building, and content updates.
-Customer Service Support
-Assist with customer inquiries related to orders, product information, and returns.
-Process customer requests and follow up with appropriate departments to ensure timely resolution.
-Maintain customer feedback and provide insights for improving user experience.
-Order Fulfillment and Logistics
-Coordinate with the logistics team to ensure timely order processing and delivery.
-Help manage returns and exchanges.
-Track shipping statuses and update customers as necessary.
-Data Analysis and Reporting
-Analyze sales data and assist in creating reports on sales trends, marketing campaigns, and customer behavior.
-Assist in identifying key performance indicators (KPIs) for the e-commerce team.
-Use tools like Google Analytics to gather insights and support strategy development.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-wealth-mastery-academy-wma-job-e-commerce-specialist-1)
; Requirements:-
-Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field.
-Strong interest in e-commerce, digital marketing, and online retail.
-Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) is a plus.
-Basic knowledge of digital marketing tools (Google Analytics, SEO tools, social media platforms).
-Excellent communication skills and attention to detail.
-Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
-Ability to multitask and manage time effectively.