eCommerce Customer Service Live Chat AgentAbout this Team
The Customer Experience team is responsible for:
The entire shopping experience of customers, starting from pre-sales until after-sales services.
Leaving an incomparably WOW impression on customers that support DASHER.
Upholding DASHER's vision to provide a futuristic shopping experience, focusing on the greatest EXPERIENCE that customers enjoy.
What's your role?
Attend to live chat inquiries received from Lazada, Shopee, Facebook, TikTok.
Be Fast
Be Accurate
Make Customers Happy
Encourage Customers to Purchase
Convert Customers into DASHER's friends
What's the skill required?
Fresh graduates are welcomed to apply! Training will be provided.
Typing speed of 40 words or above per minute.
Able to commute to Setia Avenue, Setia Alam (hybrid position, no need to come to the office every day).
Able to work on a shift rotation basis; currently, we have two shifts: day shift (8 am to 5 pm) and night shift (3 pm to 12 am).
Who's there to support you?
Everything starts with training where your senior will guide you through our product information and internal communication process flow. After the onboard training session, you will be guided by your team lead starting from day one. You're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.
You will be involved in various internal sharing sessions about the latest info on new product launches and marketing promotion-related news updates.
Benefits:
Must-have:
EPF, SOCSO, EIS Contribution
Contractual Annual Bonus
Medical Leave
Compassionate Leave
General:
Medical Benefit
Optical Benefit
Insurance
Laptop provided
Company Trip
Anniversary Gift
Birthday Gift
La Familia Benefit
Staff Discount
Nurturing Your Growth, Our Priority
In the challenging industry of e-commerce, we face new problems regularly. Challenges never stop, but DASHER is committed to overcoming them and believes that where there is difficulty, there is opportunity. Face challenges, take them on, conquer them, and GROW!
Career Progression – clear path ahead
DASHER has high expectations for you to learn and grow fast. You're expected to play a leadership role in no more than two years. Learn to inspire and influence others here. DASHER has a clear structure for career advancement, and at some point, it's your call whether to develop your skillset towards a management path or a professional/technical path.
You & DASHER
DASHER nurtures you with support, resources, and opportunities. You achieve personal growth through the experience and knowledge you gain while staying with us, driving the success of DASHER as well.
Your application will include the following questions:
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?
How many years of experience do you have in a Customer Service Role?
Welcome to DASHER! Elevate your career with perks like La Familia benefit, bonuses, and a vibrant work culture. Join our elite team in sales and marketing, tackle challenges, and grow alongside supportive teammates. Experience clear career progression and make your mark in a dynamic environment. Ready to dash ahead? Join us! #JoinTeamDASHER#J-18808-Ljbffr