Ecommerce Sales Support Executive (Fresh Graduates Encourage To Apply)

Responding promptly to customer inquiriesKnowing our products inside and out so that you can answer questions, training will be provided.Communicating with customers through various channels via live chat & whatsapp, from pre-sales inquiries to purchase. (Product enquiry, shipping fee enquiry, order processes & other enquiries)Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Ensuring satisfaction for our customers who have raised for after sales services including returns, refunds, replacement, shipping fee overcharge, shipping delay and the other internal procedures required for after sales actions.As you would be the first touch point for our customers, you would need to identify and record trends from customer inquiries and complaints, and analyse it alongside with the team to make product and service improvements.Record & report different required data related to our customers & orders via Excel.Ensure online store ratings and reviews are in good performance and respond to relatively negative reviews.