Date: 13 Jan 2025
Requisition ID: 13547
Employment Type: Permanent
Location: CD Tower, MY
Division: ENTERPRISE BUSINESS
ResponsibilitiesServe as a subject matter expert on enterprise platforms and the service ecosystem, encompassing enterprise platforms and other CelcomDigi IT/network elements.
Develop recommendations for enhancing both new and existing products within the Enterprise Platforms & Ecosystems domain.
Oversee multiple projects, including service requests, change requests, upgrades, transformations, optimizations, business/product development, and IT/network-initiated technical initiatives, while prioritizing deliverables effectively within the enterprise service domain.
Provide regular updates to project teams, enterprise management, and internal/external stakeholders regarding project status, key highlights, challenges, next steps, and timelines.
Analyze customer feedback to identify and address top pain points within assigned enterprise platform service domains.
Lead or assist cross-functional teams (business, IT, network, and external partners) in managing service and technical issues within enterprise service domains.
Support partner/customer onboarding, network and application integration, and go-live exercises related to enterprise platform service domains.
Manage all partners and vendors within the enterprise platform service ecosystem, ensuring adherence to agreed performance SLAs.
Explore innovative solutions to align with and support CelcomDigi's business objectives and strategic goals.
Job RequirementsA minimum of 5 to 7 years of experience with a strong technical background, particularly in enterprise messaging, BSS, billing, and charging solutions.
In-depth knowledge of mobile network services, including data, voice, and SMS.
Excellent writing and editing abilities, complemented by strong presentation and public speaking skills.
Familiarity with and experience in Agile methodologies will be an added advantage.#J-18808-Ljbffr