We seek an experienced Equipment Sales and Service Supervisor to oversee commercial equipment sales, service projects, and meet sales targets through strategic planning. This role requires flexibility to work occasional evenings and weekends to meet schedules and deadlines. The successful candidate will have strong technical skills, customer focus, and the ability to manage staff.Key Responsibilities
- Develop sales opportunities through relationship building with new and existing commercial clients
- Schedule and conduct meetings, demonstrations, and site visits to pursue equipment and service sales contracts
- Source quotes, order parts and equipment, and provide customers cost estimates
- Manage service technicians' schedules, assignments, overtime in accordance with goals
- Handle customer inquiries, complaints, warranty claims and ensure satisfactory resolutions
- Maintain inventory records and order stock items from overseas suppliers when needed
- Prepare regular reports on sales performance, forecasts, special projects for management
- Supervise staff training, sanitize maintenance, and compliance with quality standards
- Oversee special equipment installation projects from start to successful completionRequired Skills and Qualifications
- Bachelor's degree in Business, Marketing or related field (or equivalent work experience)
- 5+ years of experience selling commercial kitchen/foodservice equipment
- Expert knowledge of AutoCAD for equipment layout and project design
- Advanced Microsoft Office skills including Excel for reporting and PowerPoint for presentations
- Strong technical acumen of kitchen equipment, parts, and preventative maintenance best practices
- Exceptional customer service, communication, and time management abilities
- Ability to effectively manage staff, multiple tasks, and meet tight deadlines
- Flexibility to work some evenings and weekends as required by seasonal business demands
- Eligibility to work in accordance with Cayman Islands immigration laws
- CFSP certification or other food industry certifications are highly desirable#J-18808-Ljbffr