ERP Application Support cum IT CoordinatorFounded in 1984 in Singapore, Fitson specializes in producing high quality baby and mother care products for well-established international baby brands.
Fitson provides a full scope of services which encompasses the initial stages of design conceptualisation, tool design & fabrication, product innovation, manufacturing to complete packaging and delivery.
What do you need to do in this role:
ERP Support:Provide basic technical support to ERP system users.
Troubleshoot and resolve simple ERP issues; escalate complex issues to the ERP vendor as necessary.
Act as a liaison between internal users and the ERP vendor for issue resolution and system updates.
Assist in generating reports and maintaining ERP-related documentation.IT Coordination:Coordinate with outsourced IT vendors for hardware, software, and network issues.
Monitor IT system performance and report any issues to the relevant vendor.
Track IT incidents and resolutions to ensure follow-up and closure.User Support:Provide basic guidance to users on ERP functionalities and IT processes.
Assist in training sessions for new ERP features or updates.
Basic/intermediate understanding of business practices and procedures in order to assist Senior ERP specialist in designing, developing, and maintaining automated workflow processes.
Assist Senior ERP specialist in analyzing and troubleshooting ERP system issues reported by end users.General Monitoring:Ensure outsourced IT vendors meet agreed terms.
Keep records of IT equipment and inventory.Other Duties:Perform tasks assigned by superiors that support the organization's ERP and IT needs.What do you need to have to be successful in this role:
Basic understanding of ERP systems (Microsoft Dynamics NAV) and business processes.
Proficient with Microsoft Word, Excel, and PowerPoint.
Familiarity with IT basics, such as networks, hardware, and user account management.
Strong communication and problem-solving skills.
Work experience: At least 1–2 years of working experience in ERP or IT support roles, preferably in a similar industry.
Willingness to work in Senai Ipark.
Language skills: Good written & verbal communication in English, Mandarin, and Malay.
What are the benefits waiting for you:
Attractive remuneration and package will commensurate with experience and qualification.
Fair work-life balance with 5 working days and a positive working environment.
Opportunities for growth and advancement await the successful candidate.
Are you ready to make that career shift & grow a great portfolio with us?
Click the ' Apply Now ' button and we will get in touch with you soon.#J-18808-Ljbffr