Erp Retail Japanese (Malaysia)

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Job Description:• Associate to handle general enquiries of customers over phone calls and live chats.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Maintains customer records by updating account information.
• Exemplary communication skills and customer-oriented approach.
• Ability to present, persuade and communicate effectively.
• Good knowledge of computer.
Qualifications:Working experience: at least 6 months in a customer service industry.
College degree: 3-4 years of professional working experience, with fronting customers working experience of 6 months and above.
Bachelor's degree: 2 years of professional working experience, with fronting customers working experience (at least 6 months and above, part-time in customer service can be considered).
Master's degree: part-time fronting customers work experience is preferred. However, there is no requirement for working experience if candidate has a master's degree.
Non-Natives - With JLPT N1 or N2 with at least 6 months to 1 year of customer service experience in Japanese language.
Japanese Language skills: Able to read and write Kanji script, strong honorifics, and able to interact with customers politely.#J-18808-Ljbffr