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Job ResponsibilitiesTake lead to drive customer order fulfilment improvement for Consumer Goods top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers.
Fast sales penetration for new suppliers with key customers, as well as supporting the Customer Account Management teams to speed up resolution of disputes.
General ResponsibilitiesImproving service levels to top 10 customersReview and address issues on service level performance.
Regular service level meetings with key customers (for Synergize and Full-Service clients including 4PL & Exclusive) to drive service level improvement.
Conducting Business Review with Key 13 Customers.Main point of contact for Exclusive team (full service, 4PL) on major matters relating to key customer as the go-to person by Exclusive 1 and Exclusive 2 teams on challenges faced when dealing with customersWork with NCAMs and GCAM to resolve major issues/disputes with key customers.
Coordinate annual TT reconciliation from E1 and E2 teams.
Trading terms convergence point and yearly reconciliation.
Vetting through all trading terms to ensure DKSH is protected, and it is consistent with DKSH umbrella/group terms.
Repository for all trading terms.
Being the champion for yearly trading terms reconciliation process.
Work closely with the cross-functional teams (e.g., CAM teams, Client Management team, and Supply Chain Management) to ensure efficient and effective execution.Functional Skills and KnowledgeDemonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing, and branding.
Demonstrate advanced research and analytical skills.
Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint).
Demonstrate fluency in English, both written and spoken.
Ability to multitask and communicate clear and concisely.
Agile in implementing fast-paced online environment onto DKSH.
Demonstrate ability to work and collaborate in a team setting.
Proactive, responsible, organized, and able to work independently.
Good level of computer literacy.
Possess own transport to travel within Kota Kinabalu.
EducationBachelor's degree in business/Marketing or related field.
Work ExperienceMinimum one (1) to two (2) years' experience in a similar role.
Fresh graduates are encouraged to apply.
Please apply online and attach your updated resume. Only shortlisted candidates will be notified.#J-18808-Ljbffr