Executive, Customer Service (Direct Retail)

Executive, Customer Service (Direct Retail)Attend to all manner of customers' queries, purchase and renew of insurance at Customer Service Department.
Ensure all requests from customers are attended within the Service Level set by the company.
Contribution to the premium growth by:
Promote MSIG products and services to customers
Conversion to sales of customer's enquiries
Cross-selling and upselling of Personal Lines products according to the customer's needs
Participate in any campaign initiated by the Company
Follow up with customers on any outstanding matter
Perform insurance premium collection, calculation of premium and generate quotations.
Assist Departmental Head in complaints handling.
Job Requirements
Degree / Diploma holder preferably in Insurance or related discipline
3 – 4 years of working experience in Customer Service-related industry is an added advantage
Experience in customer feedback handling is an added advantage
Good communication skills, written and spoken
Good interpersonal and people management skills
Good command of English and Bahasa in both speaking and writing; able to speak in Chinese language will be an added advantage
Good computer knowledge, Microsoft Excel and Word
Customer centric#J-18808-Ljbffr