JobsASPEN GROUP
Doc. Ref. : AVD/JRM/IT/ITEJOB DESCRIPTION MANUAL
Rev. No. :2ACCOUNTANT
ISO Issue Date: 20TH OCT 2023Duties and ResponsibilitiesTo install, configure and maintain software and hardware components of computer and network systems to ensure stable and secure connectivity.To diagnose and troubleshoot software, hardware, servers, networks and systems issues.To implement security measures to protect systems and data against threats such as viruses, malware and computer attacks.To conduct regular security audits of all systems, backups, identify vulnerabilities and ensure compliance with security policies.To monitor system performance to ensure optimal functioning of system logs, CPU usage, memory usage and network performance.To manage user administration, such as user accounts, permissions and access rights to ensure appropriate access to resources.To maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates. Support internet, intranet, LANs, WANs and network segments.To maintain networks, network file systems and update technical documentation in real time.To participate in the planning, implementation and management of IT projects, such as introduction of new systems, migration to new technologies or on-site IT support as and when required.To perform and update the IT inventories and systems check and other administration documents.To administer daily maintenance of online platforms such as Company Website, including publishing and optimizing content.To work closely with vendors on backend systems upgrade and ensure APIs compatibility between back-end systems.To conduct thorough root cause analysis to identify the underlying causes of recurring issues and take proactive measures to prevent them.To maintain comprehensive documentation of support processes, troubleshooting steps, and solutions for common issues to facilitate knowledge sharing.To efficiently communicate with users, management, and development teams, as well as to offer updates on the status of issue resolution and the potential impact on business operations.To ensure that software applications adhere to security, compliance, regulatory standards and assist in audits when necessary.To implement all policies, activities, procedures, instructions as relevant and required by the quality management system.To undertake all other duties and responsibilities as instructed by the superior.Requirements
Qualification:Candidate with at least Diploma, Advanced/ higher/ Graduate Diploma in Computer Science/ Information Technology/ Engineering/ Networking/ Programming or equivalent.Candidate with other relevant certifications, such as ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals will be advantageous.Experience:Candidate with at least 3 years of experience in Project Management, Databases, Network, ERP knowledge in Application Support/ Web Development/ System Administration/ similar field, preferably in property development industry.Skills:Candidate who is familiar with ITIL or other IT service management frameworks.Candidate must possess good knowledge of Web App, ASP, HTML, SQL and basic programming concepts.Candidate who possesses experience with Property Industry ERP system such as IFCA and MHUB is an added advantage.Candidate who is familiar with Website administration and Mobile Application management.Candidate must possess good analytical, troubleshooting and service skills.Candidate must possess strong proficiency in computer operating systems, network management, IT security, programming languages and servers.Candidate must possess good communication as well as written skills in English and Bahasa Malaysia.Others:Candidate must be able to multitask and be proactive.Candidate must possess good technical understanding and can pick up new tools quickly.Candidate must be highly collaborative to work as a team and self-motivated to work independently.Candidate must be able to perform in a high-paced and dynamic environment to meet tight deadlines.Candidate must possess own transport and be willing to travel.Candidate must be independent, flexible and can work under minimum supervision in a changing environment.#J-18808-Ljbffr