Networks & Systems Administration (Information & Communication Technology)
Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, printers, computer hardware, mobile devices, and similar devices via Ticketing, Phone support, and onsite support as required.
Support Windows and MAC hardware primarily.
Diagnose and troubleshoot computer and general network issues.
Provide timely resolution of end-user problems as per SLA.
Provide support for field personnel remote communications and connectivity.
Organize and prioritize workflow to meet established timeframes.
Monitor network administration and maintenance operations, resolving network incidents to ensure the smooth running of the day-to-day operations.
Vendor management on devices and peripherals.
Maintain updated knowledge of policies, procedures, products, and activities of assigned area.
Participate in on-call activities and follow escalation processes to provide 24/7 support on weekdays and weekends.
Skill Requirements:
Ability to troubleshoot and resolve issues with PCs, Laptop hardware, and software onsite and remotely.
Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations.
Degree/Diploma in Information Technology, Computer Science, or Computer Engineering.
Basic knowledge of Network Devices, Firewalls, VPN, Proxies.
Some telephony and PABX knowledge are advantageous (Training will also be provided).
Ability to communicate well in English.
Minimum 1 year of experience in a similar capacity.
The Package:
Attractive Salary (RM2,900).
Performance-related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Only shortlisted candidates will be notified.#J-18808-Ljbffr