Executive, Partner Care

Job DescriptionWHAT YOU WILL OWN:? To provide resolution to foodpanda's partners in regards to finance (payment & billing), account management (contractual) andtransmission (device / apps) related topics based on the operational perspective? To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA? To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner's experience? To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational? To share insights or informations received in regards to partner's concern to the relevant department(s) when deemed necessary? To achieve individual monthly target set by the company as per the bonus schemeESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.? Candidates must possess at least a Diploma qualification in any field? A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls? Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)? Good interpersonal skills and able to work in a fast paced, high-intensity work environment? Good analytical skills with a "think outside of the box" attitude? Flexible and the ability to quickly and successfully embrace change and adapt effectively in response? Must be able to work on Weekends & Public Holiday? Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage? Able to join 4 weeks training