Executive, Partner Care

Job Description WHAT YOU WILL OWN: ? To provide resolution to foodpanda's partners in regards to finance (payment & billing), account management (contractual) and transmission (device / apps) related topics based on the operational perspective ? To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA ? To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner's experience ? To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational ? To share insights or informations received in regards to partner's concern to the relevant department(s) when deemed necessary ? To achieve individual monthly target set by the company as per the bonus scheme ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
? Candidates must possess at least a Diploma qualification in any field ? A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls ? Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered) ? Good interpersonal skills and able to work in a fast paced, high-intensity work environment ? Good analytical skills with a "think outside of the box" attitude ? Flexible and the ability to quickly and successfully embrace change and adapt effectively in response ? Must be able to work on Weekends & Public Holiday ? Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage ? Able to join 4 weeks training Array