The position will require you to support the contact centre via telephone calls and emails in spoken and written English, Mandarin and Bahasa Malaysia.
Responsibilities of the Role:
Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
Escalate intricate issues or complaints to higher-level support or supervisors as needed.
Develop and retain a profound understanding of the company's products, services, and policies.
Aid customers in product usage and troubleshoot any related issues.
Accurately document customer interactions in the company's database or CRM system.
Uphold high-quality service standards to ensure and enhance customer satisfaction.
Good knowledge of operating systems and relevant hard- or software.
Requirements for the Role:
Minimum Degree in IT or related field.
Preferably 1 years' experience in the call center industry,a similar role is an advantage.
Working experience in any technical related fields is an added advantage.
We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Possessing knowledge of Wi-Fi, Routers, Software & Hardware along with troubleshooting skills, is a significant advantage.
Possess initiative, able to work independently and as a team.
Ability to work in a challenging environment.
This position is open to locals as well as foreign nationals who are fluent in spoken and written English.
Basic salary up to RM 3,000.
Performance Related bonus on a quarterly basis for confirmed staff (locals only)
Annual Leave 15 days
Medical Leave 14 days
Medical and hospitalization coverage
Career opportunities to move up the hierarchy including for Operations Manager positions
We will be conductingFace to Face interviews during this period.
Mondays - Fridays
10.00am to 5:00pm
Alternatively candidates with the above qualifications and qualities are welcomed to submit your application.
Your application will include the following questions:
How would you rate your Mandarin language skills?
How many years' experience do you have as a Customer Service Executive?
Which of the following statements best describes your right to work in Malaysia?
Do you have customer service experience?
What's your expected monthly basic salary?
Which of the following languages are you fluent in?
Have you worked in a call centre before?
Which of the following Microsoft Office products are you experienced with?
Only shortlisted candidates will be notified.#J-18808-Ljbffr