Executive - Technical Support (Sgmy Market)

Job Responsibilities:Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
Escalate intricate issues or complaints to higher-level support or supervisors as needed.
Develop and retain a profound understanding of the company's products, services, and policies.
Aid customers in product usage and troubleshoot any related issues.
Accurately document customer interactions in the company's database or CRM system.
Uphold high-quality service standards to ensure and enhance customer satisfaction.Responsibilities:
Minimum Degree:in IT or any related field (hardware).
Preferably:1 year of experience in the call center industry (inbound), a similar role is an advantage.
Working experience in any technical related fields is an added advantage.
Excellent command of spoken and written Bahasa Malaysia & English.
Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
Possess initiative, able to work independently and as a team.
Ability to work in a challenging environment.
Contact Centre Operating Days:9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
You may be required to work on Public Holidays based on operation requirements.
This position is open to locals only.
Office at Menara TA One, Kuala Lumpur.Salary Package:
Basic salary up to RM 2800.
Basic salary up to RM 3000 (Mandarin).
Performance-related bonus on a quarterly basis for confirmed staff.
Annual Leave: 15 days
Medical Leave: 14 days
Medical and hospitalization coverage
Career opportunities to move up the hierarchy including for Operations Manager positions.#J-18808-Ljbffr