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Field Service Supervisor
Bangsar South, Kuala Lumpur
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Join Us and Make an Impact.
We are currently seeking aField Service Supervisorto join our Bangsar South, Kuala Lumpur office.
Position Summary:
The purpose of the role is to assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and margin.
Responsible for servicing customer sites and meeting contractual obligations and KPI, maximizing customer satisfaction and minimizing customer site downtime by providing exceptional support.
Responsible for ensuring high quality delivery of services to Honeywell's clients through assisting in the management of the technical team and sub-contractors.
Ensuring effective management of workload, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.
Key Responsibilities:
Technical
Support Field Service Leader on day to day customer and operational requirements (e.g. coordination of team tasks, team metrics management, KPI management).
Relevant experience in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building systems.
Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services.
Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems.
Technical consulting, design and implementation support to the service business and customers.
Service and maintenance of BMS, FAS, CCTV & Security systems and third party equipment.
Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.
Customers
Contract Retention.
Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients.
Site audits.
Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives.
Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
Ensuring delivery of value to Honeywell clients and customers.
Attend and contribute to Account Planning sessions.
Health, Safety and Environment
Ensure Playbook activities are completed each month.
HSE assessments are carried out and updated annually for all contracts and projects.
HSE Safety Plans are available at sites as required.
Attend and participate in all HSE team meetings.
Report safety observations (SOS).
Carry out hazard and risk assessments for all tasks as per company policy and procedures.
Financials
Assist with the financial control according to agreed budgets and plans.
Forecast financials monthly and analyze throughout the month.
Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works.
Estimates materials costs and quantities and ordering parts.
Assist Service Operations Manager with outstanding debt recovery and under-billed projects.
Generation of small work quotations including execution of works.
Quality
Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
Investigate trends, identify issues and work to provide solutions for customers based on Analytics Service offerings.
Ensure team documentation is current and participate in internal and external audits as required.
Ensuring team compliance to KPIs.
WE VALUEAdvanced degree
Previous industry experience
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
Demonstrated ability to operate independently
Ability to use experience to appropriately apply the established standards
Demonstrated ability to effectively manage a team
Previous customer service experience
Additional InformationJOB ID:HRD247113
Category:Customer Experience
Relocation Tier:Not Applicable
Security Clearance:
Aviation Authority (FAA for US):
Band:03
Referral Bonus:2000
Requisition Type:Standard Requisition
US Citizenship:
FLSA Statement:
FLSA CODE:Exempt#J-18808-Ljbffr