F&B Supervisor

'¢ Strives to develop self-esteem, which results in a friendly, relaxed attitude with guests. '¢ Be attentive at all time on guest's wants and wishes in order to increase sales by promoting repeat business. '¢ Good understanding of people and has a genuine interest in food and beverage. '¢ Sound knowledge of menu contents. '¢ Able to bring forward the problem or complaint received to his/her Restaurant or Assistant Restaurant Manager. '¢ Capable of handling mishaps, e.g. spilling of water, wine or food; and reports to the management anything he/she cannot handle alone. '¢ Keep kitchen informed the timing of the next coming course. '¢ Make sure food and beverage are ready at the appropriate time. '¢ Contact kitchen chef for information on daily menu, items not available and explaining. '¢ Constant standard of performance whether the operation is busy or not. '¢ Work as a team and offer help when needed. '¢ Should be able to handle all telephone calls and reservations. '¢ Receive and seat the guests in courteous manner. '¢ Takes orders. '¢ Engage in suggestive selling. '¢ Serve the food and beverage ordered by the guests to the correct standards of service. '¢ Clear tables and re-set the equipment as necessary. '¢ Present the bill to the guest. '¢ Thorough knowledge of the establishment's facilities and personnel involved. '¢ Check mise-en-place before service and maintain good and clean condition. '¢ Check table menus for its cleanliness. '¢ Practise necessary sanitation measures in food and beverage handling. '¢ Acquaint with all electrical and mechanical equipment and observe all safety precautions whilst using such equipment. '¢ Ensure all equipment in the outlet is used in such a manner as to prevent damage and prolong its usage. '¢ Ensure the stocking and clearing of stations is adhere to strictly. '¢ Adhere to tip procedure used. '¢ Adhere to all rules and regulations set by the management while on duty. '¢ To ensure that the completed log books are sent every night to the Food and Beverage office; also ensure to check previous shift logbook for any comment. '¢ To ensure that at the end of the service, his/her area of responsibilities are left clean and tidy; and that doors are locked and energy sources are off if applicable.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5