Responsibilities: Technical ·Support Field Service Leader on day to day customer and operational requirements.
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coordination of team tasks, team metrics management, KPI management).
·Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
·Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances ·Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services ·Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Securityand Third Party Systems.
This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups ·Technical consulting, design and implementation support to the service business and customers.
This includes pre-sales support to the account team and technical lead on projects.
·Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).
·Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.
Customers ·Contract Retention ·Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
·Site audits.
·Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery ·Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
·Ensuring delivery of value to Honeywell clients and customers.
·Attend and contribute to Account Planning sessions.
Health, Safety and Environment ·Ensure Playbook activities are completed each month.
·HSE assessments are carried out and updated annually for all contracts and projects.
·HSE Safety Plans are available at sites as required.
·Attend and participate in all HSE team meetings.
·Report safety observations (SOS) ·Carry out hazard and risk assessments for all tasks as per company policy and procedures.
Financials ·Assist with the financial control according to agreed budgets and plans.
·Forecast financials monthly and analyse throughout the month.
·Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager ·Estimates materials costs and quantities and ordering parts.
·Assist Service Operations Manager with outstanding debt recovery and under-billed projects.
·Generation of small work quotations including execution of works.
Quality ·Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
·Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.
·Ensure team documentation is current and participate in internal and external audits as required.
·Ensuring team compliance to KPIsYou Must Have ·Completion of an Engineering Bachelor's Degree/Diploma ·Intermediate to High computer skills ·3 – 4 years of work experience preferred with relevant knowledge of BMS, Fire, FAS, CCTV and Security systems, Instrumentation.
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