Join Our Team At Cohu Malaysia, we are committed to driving innovation and excellence in the semiconductor industry. Our mission is to create a dynamic and inclusive work environment where every team member feels a sense of belonging and has the opportunity to make a meaningful impact. By joining us, you will be part of a collaborative and forward-thinking workforce dedicated to shaping the future of technology.
Unleash your Potential We are looking for a Field Service Senior Engineer to join our team. In this role, you will troubleshoot, provide technical solutions, and analyze on-site machine issues raised by customers.
Impact You Will Make Trouble shooting, provide technical solution, analyse on-site machine issue raised by Customer.Install and set-up equipment & retrofit kit at customer site which include but not limited to Vision system, Test contacting, Interfacing with other sub-system. Perform acceptance of protocol/ buyoff with customer upon installation and set up. Provide equipment operation & basic maintenance training to customer.Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordinglyIn collaboration with other technical staff, with the company's agent, visit clients where machinery has been installed and organise an efficient after-sale service, with such policies and instructions made by Cohu general direction.In collaboration with other technical staff, Cohu main office and the company's agent, visit prospective clients, analyse their needs, draw up exact specifications of machinery need for machinery or parts.Understand Customer Service process flow (Company ISO), and apply accordingly through daily activity & in house/ on-site support, in order to fulfil company's vision and quality policy. Update the project issue into WebQC & follow up with the factory (Project Manager, Engineering & Account Manager) to resolved it within committed date. Review all listed issues weekly with customer and internal technical staff. Coordinate the installation/setup schedule plan with customer base on the assigned project which needs longer time to complete.Take ownership and accountability on customer management, resolve customer's issue during on site support. Reduce customer complaint. Responsible and follow up the activity for assigned customer. Be the main window to communicate between Ismeca and customer on the daily service support (include factory/engineering support) / issue on the machine. Escalate to your superior if not getting any internal support. Communication between Customer & internal staff must be done professionally. Do not over expose internal communication to Customer in order to avoid unnecessary conflict. Prioritise and fulfil customer's expectation. Manage highlighted issue.Any tasks that may be assigned to you from time to time. Our Ideal Candidate Background: Bachelor's degree in micro-mechanics or mechanics OR equivalentGood knowledge of electronics or electrical or mechanical Work experience: Strong background about mechanical OR electro-mechanics OR Equivalent field Language skills: Fluent English (spoken and/ written skills)Know other language will be advantages Specific skills: Technical skills, mechanical and electricalCustomer Relation Skills Personal criterion : Number of open issues solve on the fieldClearly structured work approachCommunicationEngineering solutionProject handling competenceNumber of customer handler acceptance protocols signed Why Join Us? At Cohu Malaysia, we offer a collaborative work environment that fosters growth, innovation, and a commitment to excellence. You'll have the opportunity to work with cutting-edge technology and make a significant impact on our products and processes.
We value our people and offer them: Five-Day Work WeekFlexible Working ArrangementComprehensive BenefitsProfit SharingContinuous LearningOverseas Opportunities Apply Today! If you're ready to take your career to the next level and work with a team that's pushing the boundaries of technology, apply now to join Cohu Malaysia as a Field Service Senior Engineer!