Field Service Technician

Our Opening and Your Responsibilities Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc in accordance to standard MT SOW.
Routine PM / Cal for all level equipment with the aim of promoting equipment uptime Carry out product Installation at customer's site Attend to break-fix and customer technical issue Provide solution and recommendation to resolve customer's pain point Attend to customers' technical inquiries and provide technical support to ensure customers' satisfaction Interact with customers' technical teams Training and commissioning for MT instrument on/off site Liaison to SBU/Cross Departments for selected technical matters Trusted Advisor for MT's product and services portfolio Update team manager and service scheduler on job status and follow up with customer on next course of action.
Self Improvement initiatives : commitment to complete assessment and training plan within timeline.
Off working hour standby is required due to SLA requirement.
What You Need to Succeed Mandatory: Degree/Diploma in Mechanical/Electrical & Electronics Engineering or related field 2-3 years working experience in a field Service environment Fresh grad is encouraged to apply Self-starter with a proactive approach Possess own transport and willing to travel Preferred:Firsthand understanding of technical equipmentKnowledge of Product inspection equipment will have added advantage.
Our Offer to You Annual leave: 16 days Medical: RM2,000 (outpatient), RM100,000 (inpatient) Dental: RM300