Fraud Monitoring And Detection Specialist

Overview: 2 positions available:
The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system. This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer. Key Responsibilities: A) Fraud Specialist (Agent) To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.
Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.) To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system. Raise SAR to Compliance when needed (identification of mule account) Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss) Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts Any other tasks assign by Team Lead / Fraud M&D Lead B) Senior Fraud Specialist (Team Lead) To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.
Responsible for management, facilitating workflow and capacity management at team-level. Provide coaching support to team members to improve on performance. Supports escalation of issues raised by team members to senior management. Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank. Provide advisory regarding product specific issues that may arise. Qualifications: Bachelor's degree in a relevant field (e.g., finance, business, criminal justice). Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi. Ability to work 24/7 shifts, including weekends and public holidays. Strong analytical skills and attention to detail. Excellent communication and interpersonal abilities. Proficient in English (written and spoken) and Microsoft Office applications. Good interpersonal, communication and organisational skills and is an effective team player.
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