Front Desk Receptionist

About us Redpine Boutique Hotel is a prestigious and welcoming establishment, known for our exceptional service and luxurious accommodations. We pride ourselves on creating memorable experiences for our guests and maintaining a friendly, professional, and welcoming atmosphere.

Qualifications & experience Previous experience in a hotel or customer service role preferred
Excellent communication in English and Bahasa Malaysia and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office and familiarity with iHotel management software is a plus
Ability to work flexible hours, including evenings, nights, weekends, and holidays
SPM or higher; additional education in hospitality or related fields is a plus
Tasks & responsibilities Greet and welcome guests with a warm and friendly demeanor
Manage check-in and check-out procedures efficiently
Handle reservations, cancellations, and modifications accurately
Answer phone calls and respond to guest inquiries promptly
Assist guests with requests and provide information about hotel amenities and local attractions
Process payments and maintain accurate records
Coordinate with housekeeping and maintenance staff to ensure guest satisfactionAddress and resolve guest complaints or issues professionally
Maintain a clean and organized front desk area
Benefits Competitive salary and benefits package
Opportunities for career advancement
Training and development programsA positive and supportive work environment