Front Office Club Lounge Manager

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality. 
As Club Lounge Manager, we rely on you:
Oversee daily Club Lounge operations, ensuring exceptional guest experiences, a luxurious environment, and top-tier service. Manage inventory, stock rotation, and ordering of supplies, while ensuring cost control within the lounge budget. Supervise Guest Service Agents (GSA) to ensure seamless check-ins, VIP requests, and address guest complaints or feedback promptly. Build strong relationships with VIP and frequent guests, catering to their preferences and anticipating their needs. Implement training programs to uphold hotel standards, and schedule staff to ensure operational efficiency and coverage. Prepare regular reports on guest satisfaction, lounge operations, and staff performance, ensuring compliance with hotel policies, safety, and legal standards. Requirements:  Degree/ Diploma in Tourism/ Hospitality/ Hotel Management.  Proficient in both oral and written English and Malay. Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.  At least 2-3 years of experience in a Club Lounge Manager role or in a similar guest services or front office management position. Pleasant, effective social skills, and versatile.  Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.