About the role
Horizon Hotel, a premier hospitality establishment in Kota Kinabalu, Sabah, is seeking an exceptional Front Office Supervisor to join our dedicated team. As the Front Office Supervisor, you will play a pivotal role in ensuring seamless guest experiences and the smooth operation of our hotel's reception and guest services.
What you'll be doing Overseeing the day-to-day operations of the front office, including check-in and check-out procedures, guest inquiries, and room assignmentsMonitoring and optimising staff scheduling and workflow to ensure efficient and responsive guest serviceProviding excellent customer service by anticipating and addressing guest needs in a professional and friendly mannerResolving guest complaints and escalating issues to management as requiredMaintaining a thorough knowledge of hotel services, facilities, and policies to assist guests effectivelyEnsuring the front office area is well-organised, presentable, and adheres to hotel standardsAssisting with the training and development of front office staff to enhance their skills and customer service abilitiesWhat we're looking for Minimum 2-3 years of experience in a front office supervisory role within the hospitality industryExcellent interpersonal and communication skills with the ability to interact effectively with guests and team members Strong problem-solving and decision-making abilities to handle various guest inquiries and situationsProficiency in using hotel management software and technologyA passion for delivering exceptional customer service and creating memorable guest experiencesProficiency in English and the local language (Bahasa Malaysia) , (able to speak Mandarin is an advantages)Flexible and adaptable to work in a fast-paced, dynamic environmentWhat we offer Competitive salary and performance-based bonus opportunitiesComprehensive benefits package, including medical coverage and training development exposureOpportunities for professional development and career advancementDiscounted hotel stays and dining experiences at our propertiesA vibrant and supportive work culture that values teamwork and work-life balanceAbout us
Horizon Hotel is a leading hotel in Kota Kinabalu, Sabah, known for our commitment to exceptional guest experiences and our contribution to the local tourism industry. Join our dynamic team and be a part of our continued success story.
Apply now to become our next Front Office Supervisor and be a key player in delivering unforgettable hospitality experiences.