This job is for a General Manager in the F&B industry. You might like this job because you'll oversee customer experience, team building, financial management, and expansion strategies to drive growth and profitability.
RM 15K - RM 25K
Full-Time
few days ago
Job Description1. Customer Experience Excellence:
Develop and implement systems that enhance customer satisfaction in all outlets.
Oversee food preparation, ensuring adherence to SOPs for quality and consistency.
Maintain high standards of cleanliness, meal availability, and scheduling.
Ensure swift, friendly, and hygienic service.
Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.
2. Building a High-Performing Team:
Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.
Establish a training academy and implement ongoing training initiatives.
Set up incentive structures, reporting lines, and processes to reward performance.
Address underperformance promptly to maintain a high standard of operations.
3. Profitability & Financial Management:
Manage the P&L of outlets.
Drive revenue through excellent service and local store marketing.
Optimize labor costs and reduce overhead expenses in logistics, management, and waste.
4. Expansion & Growth:
Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).
Job RequirementsOperational Expertise:Highly organized, structured, and attentive to detail, with a hands-on approach to managing operations.
Leadership & Team Building:Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team.
Adaptability:Calm under pressure, open to change, and quick to execute improvements based on feedback.
Results-Driven:Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets.
Customer-Centric Mindset:Committed to enhancing the customer experience through innovative solutions and efficient service.
SkillsOperations Management
Food And Beverage Management
Experience Level8 - 10 Years of Experience
Head of Department#J-18808-Ljbffr