Responsibilities: Strategic Planning Develop and execute strategic plans to achieve the company's goals and objectives in terms of profitability and operations excellence. Analyze market trends and adjust strategies accordingly. Prepare and present reports to the CEO/Owner on the company's performance and strategic initiatives. Business Development Identify and pursue new business opportunities to expand the company's client base. Responsible for increasing the company's profitability and loss and sales. Develop and implement marketing strategies to promote the company's services. Negotiate contracts and agreements with clients and vendors. Operational Management Ensure the Company's business licensing and certifications are up to date and renewed timely. Oversee the day-to-day operations of the company, ensuring all cleaning services are delivered to the highest standard. Develop and implement operational policies and procedures to enhance efficiency and effectiveness. Monitor and manage the company's budget, ensuring cost-effective operations. Staff Management ·
Conduct regular performance evaluations and provide coaching and professional development. Foster a positive and productive work environment. Overseeing all the office management such as Human Resource, Purchasing, Finance and Administrative. Customer Relations Ensure high levels of customer satisfaction by maintaining excellent service quality. Address customer complaints and resolve issues promptly and effectively. Develop and maintain strong relationships with key clients. Quality Control Establish and maintain quality control procedures to ensure all services meet the company's standards. Conduct regular inspections and audits of cleaning services. Implement improvements based on feedback and performance data. Health and Safety Ensure compliance with health and safety regulations. Develop and enforce safety protocols and procedures. Conduct regular safety training and drills for staff. Requirements: • Malaysian
• 8-10 years experience in similar industry (janitorial, facilities management)
• Diploma/Degree in Business Management, etc
• position requires travelling
• Language proficiency : English, Malay, Mandarin would be an added advantage
• Good leadership skill – to motivate staff to perform task effectively.
• Trained in ISO9001 Quality Management System would be added advantage
Interested candidates please submit your application through Jobstore.com
