AVIAREPS has more than 30 years' experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world's leading GSA and Tourism representation organization with 72 offices in 68 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.
We are looking for a
located in our Kuala Lumpur office
Overview:
The General Manager of AVIAREPS Malaysia is responsible for overseeing the overall operations, business development, and strategic direction of the office. This role requires a seasoned leader with extensive experience in the travel and aviation industry, particularly in the General Sales Agent (GSA) model, to drive business growth and develop strong relationships with clients.
Key Responsibilities:
1. Business Development
Drive business growth and market expansion by identifying new business opportunities and expanding client portfolios not limited to within the aviation, tourism, and hospitality sectors
Lead initiatives to retain existing clients and secure new airline and tourism representation contracts
Develop and implement strategies to achieve revenue targets
Craft and oversee the creation of compelling RFPs to attract and gain new clients
2. Operational Management
Oversee day-to-day operations, ensuring efficiency, productivity, and compliance with company policies
Ensure the office operates within budget while optimizing resources and controlling costs
Manage vendor relationships and office infrastructure, including IT systems
3. Client Relationships, Reporting & Communication
Build and maintain strong relationships with key stakeholders, clients, and business partners
Act as the main point of contact for airline and tourism clients, ensuring all deliverables are met
Provide regular performance reports to clients and the regional director, ensuring transparent and proactive communication
Present business performance updates and recommendations during client meetings and reviews
4. GSA Representation
Oversee GSA services for airline clients, ensuring seamless sales, ticketing, and distribution
Develop and implement initiatives to drive ticket sales, maximize revenue, and enhance brand visibility in the region
Lead and manage the Malaysian team, fostering a positive and high-performing work environment
Provide training, mentorship, and career development opportunities for staff
Align the team's efforts with company goals and monitor their performance against set objectives
6. Strategic Planning
Collaborate with the regional and global leadership teams to align business strategies with AVIAREPS' overall goals
Analyze market trends and performance data to identify areas for growth and improvement
Develop and implement long-term plans to sustain profitability and market leadership
Monitor financial performance, ensuring profitability and controlling expenses
Prepare financial reports, budgets, and forecasts for the office
Ensure compliance with local regulations and company financial policies
Develop sales and marketing strategies to support client airlines and tourism boards in reaching their market goals
Support sales teams by providing insights, market intelligence, and guidance on customer engagement strategies
Your Qualifications:
Bachelor's degree in Business, Aviation, Tourism, or related field
Minimum of 10 years of experience in a senior sales/marketing position in the travel, aviation, or GSA sector, with at least 5 years in a leadership role
Proven experience in managing GSA operations, client relationship management, and business development
Proven track record of managing a profitable business unit and achieving sales targets
Excellent communication and negotiation skills, with the ability to influence and build relationships with clients and stakeholders
Strong leadership skills with experience managing diverse teams
Knowledge of the Malaysia aviation market and GSA model is highly preferred
Proficiency in financial management, including budgeting and forecasting
Additional Requirements
Ability to travel as required to meet with clients, partners, and attend industry events
Strong understanding of the Malaysian regulatory environment related to aviation and travel
Our Offer:
Competitive Compensation:Enjoy performance-based incentives
Leadership Opportunity:Be in charge of AVIAREPS Malaysia as the General Manager, shaping the strategies and driving success in a dynamic and high-potential market
Global Exposure:Be part of a leading global organisation in aviation, tourism, and hospitality representation, with a presence in 68 countries around the globe
Collaborative Environment:Work with a passionate and supportive global team
Professional Growth:Gain unparalleled experience and get access to global industry networks to elevate your career
Travel Opportunities:Represent the company and our clients at events and meetings locally and internationally
Supportive Resources:Access to advanced tools, training, and support to ensure your success in this role
Are you interested in this position? Get in touch with Charlene Eng and find out more detail about this opening!#J-18808-Ljbffr