The Global Program Delivery Consultant plays a critical role in ensuring that Intellect's products, content, and services resonate with a diverse, global audience. This role bridges the gap between product development and local markets by adapting our offerings to meet the linguistic, cultural, and regulatory nuances of each region.
As part of a fast-growing, globally-minded organization, you will oversee the end-to-end localisation process, manage budgets effectively, and ensure projects are delivered on time and within scope. Your work will directly impact how users worldwide experience Intellect's mental healthcare solutions, contributing to our mission of making care accessible, effective, and inclusive.
Localisation Strategy: Develop and execute a localisation strategy aligned with the company's global expansion goals. Identify localisation priorities based on market needs and business objectives. Content Localisation: Oversee the translation, adaptation, and cultural relevance of content across apps, websites, marketing collateral, and training materials. Ensure consistency in tone, messaging, and style across all localised content. Vendor and Stakeholder Management: Manage relationships with external translation agencies and freelance translators. Collaborate with internal teams (Product, Design, Marketing, and Content) to incorporate localisation into workflows. Project Management: Plan, track, and manage localisation projects to ensure timely delivery within scope and budget. Coordinate with cross-functional teams to streamline localisation efforts. Quality Assurance: Develop and maintain localisation guidelines, glossaries, and style guides. Perform linguistic QA or oversee its execution to ensure accuracy and cultural relevance. Budget Management: Create and manage budgets for localisation projects, optimising resources and tracking expenses. Provide regular budget updates to leadership and identify cost-saving opportunities. Metrics and Reporting: Track and report on localisation performance metrics, including turnaround times, cost efficiency, and user feedback. Present localisation progress and insights to the leadership team A Master's degree or certification in Project Management, or a related field is a plus. 4+ years of professional experience in project management, consulting, localisation or translation management, preferably in tech, SaaS, or healthcare. Familiarity with content management systems (CMS) and version control systems is a plus. Experience with analytics tools to gather user feedback and measure localisation impact is a bonus. Exceptional project management skills with the ability to handle multiple projects simultaneously. Strong communication skills to coordinate with global teams and external vendors. High cultural awareness and sensitivity to diverse linguistic and cultural contexts. Detail-oriented with a focus on quality and consistency. Fluency in English; proficiency in one or more additional languages is an advantage. Proven ability to manage localisation budgets effectively. Strong problem-solving and decision-making skills to address localisation challenges. Passion for delivering excellent user experiences across different languages and cultures. Work in a diverse environment with people from over 10 countries Unlimited annual leaves Work flexibility Medical coverage Annual Wage Supplement (Bonus) Christmas Leave (The team takes the whole Christmas week off separate from our leave policy) Birthday Leave (1 day) Holidays off Quarterly mental health day off Mental health benefits (Premium access to our app!) Work-life balance and employee wellness Regular social events where we have non work-related fun