Ground Operations Crew (Fulltime/Parttime)This job is all about managing operations, customer service, and community building at a pickleball club. You might like this job because it offers growth opportunities, exclusive work with a premium brand, rewards for good work, and flexible hours.
Job DescriptionWe are looking for someone who has a passion for PSC culture and brand and is interpersonally savvy with a strong business acumen. Our ideal Operations Crew must be able to promote the culture of welcoming and motivating our members. A passionate hands-on approach to managing the operation with a "get-it-done" attitude is expected.
Day-To-Day Court Management & On-Ground Operation
Assist with any social events and private events happening at the court and outside the court.
Assist with the management of courts and operational matters in PSC with priority and good sense of judgement.
Build and foster relationships in the courts with the coaches and the community.
Maintain PSC's courts quality of aesthetic, appearance, atmosphere and culture.
Courts cleaning and prepping, including cleaning of exercise equipment.
Customer Service Management
Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with reservation and lessons related matters, and responding to customers' inquiries and feedback.
Resolve issues and members' complaints pertaining to lessons and user experience in a positive and timely manner, confidently managing conflict in high-pressure situations.
Demonstrate a solution-oriented mindset and ability to execute within PSC standards in any situation.
Community Building
Build and foster positive and respectful relationships in the club with coaches and the community, inspiring event participation and increasing community engagement.
Assist with any private/special events and campaigns happening at the club and outside the club.
Assist in the creation, development, and execution of social programmes, campaigns, and initiatives for community outreach and engagement.
Why work with us!Embrace growth: There are ample opportunities for professional and personal development as we expand our business.
Exclusivity: Work with Malaysia's pioneer and premium pickleball commercial brand.
Bonus & rewards: Your contributions will not go unnoticed; we reward good work and good attitudes.
Build connections: Form a network of the best people here and experience valuable connections.
Flexible working hours: This is not your usual 9-5 job. For those looking for more freedom with time, look no further. (only for full-timers)
Wellness: Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand).
Other perks: Discounts on in-house merchandise, fitness packages, and affiliate partners' products.
Job RequirementsWhat you bring!
Fresh Graduate who has a strong attention to details.
Is eager to immerse yourself in various aspects and willing to get your hands dirty by delving into areas needed for smooth operations and quality customer service.
Has excellent communication skills and a love for the community.
Is resourceful, organized, meticulous, and has the ability to quickly adapt to change.
Is able to work independently and organize and coordinate all operational efforts (team player as well).
Has the ability to prioritize and multi-task within a fast-paced environment.
Has excellent communication skills with a good command of English, and be able to work with a wide range of personalities.
SkillsCustomer Service, Operations, Event Management
Company BenefitsLevel up! There are ample opportunities for personal development here, whether it's professional or as simple as picking up your new favourite sport.
Bonus & RewardsYour contributions will not go unnoticed; we reward good work and good attitudes.
Flexible Working HoursThis is not your usual 9-5 job. For those looking for more freedom with time, look no further.
Build ConnectionsForm a network of the best people here and experience valuable connections.
Get Paid WellAt Pickle Social Club, you deserve to get paid what you are worth!
Company ProfileWe are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community. Our flagship courts are well positioned in a prime locale, and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.
Our mission isn't just about growing the sport of Pickleball; it's about creating connections, fostering competitiveness, and nurturing a passion for community. From court bookings to paddle sales, our diverse offerings are set to make a mark on the Malaysian fitness & lifestyle scene.
As part of our core founding team, you'll be at the forefront of a brand that believes in the power of a fast-growing, accessible sport complemented with the right offerings to craft unique experiences beyond the game.
Ground Operations Crew (Fulltime/Parttime)
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