Gtcs Analyst Level 1 – Korean Speaker

GTCS Analyst Level 1 – Korean SpeakerSalary: RM8,000Duties & Responsibilities:Answer incoming technical support calls, chats and emails.Identify severity of case by asking the right questions, analyzing and allocating the case appropriatelybased on its severity.Provide resolutions by identifying systematic problems, researching answers, guiding test centeradministrators through the corrective steps.Document details of cases and prioritize according to urgency and importance in Salesforce.Monitor support queues in Salesforce and take accountability in following through with end-to-endresolutions.Escalate urgent requests or those that require a more in-depth knowledge and understanding to theattention of Level II Analysts and the Support Manager.Identify, recommend and communicate changes to existing proceduresWork on projects and special initiatives as approved by team leads and managers.Requirements:Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor's Degree inany discipline.
Computer Science / Information Technology or equivalent is preferred.Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.Able to speak fluent English & Korean.You care deeply about your performance and your team's performanceLogical thinker with good analytical and problem-solving skillsUp-to-date technical knowledgeUnderstand Basic User & Security Group Active Directory administration.An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able totroubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.Good interpersonal and customer care skillsGood accurate records keeping#J-18808-Ljbffr