Head, Aftersales - New Brand of BYD (KL, Johor, Penang)Ensures that the branch meets aftersales turnover and PBIT targets.
Grow the aftersales business to the next level.
Manages the aftersales team to meet customers' requirements and delights customers through their experience with us.
Engage and motivate the aftersales staff to perform with quality, speed and passion.
Provides resources, strategies and guidance for the team to move forward.
Ensures compliance with the Principal standards and other statutory requirements.
Plan the manpower requirements, select and recruit the right personnel for the after sales operation.
Manage and guide the Parts & Service team in implementing Parts & Service sales and marketing programs set by the Management to achieve desired objectives and goals.
Adhere strictly to and implement the company's accounting policies pertaining to discount structure, claims, cash transactions, etc. Liaise with Branch Manager & Finance on all finance-related issues.
Develop plans and prepare the annual service and parts sales budget in line with the overall Company's budget.
Develop and implement plans to ensure achievement of volume, profitability, and customer satisfaction targets.
Understand competition and brand differences, develop and implement service maintenance programs to improve revenues and profitability.
Training, coaching, counseling, motivating, and developing the after sales team to acquire the necessary skills in dealing with the fast-changing business environment and achieving the desired results within budgeted expenses.
Identify and initiate staff training and development programs to raise the quality and productivity of the after sales staff.
Supervise and motivate after sales staff to create a conducive team and work environment that contributes towards improving productivity and professionalism.
Ensure compliance with company policies, procedures, and standards such as safekeeping of collections, manpower planning, and enforcement of contracts and government regulations.
Maintain good rapport with customers, insurance companies, fleet customers, and authorities such as state and federal government through communication.
Ensure after sales staff maintain a high productivity ratio and remain competitive.
Responsibility for Environment, Safety, and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.
Education / Professional Qualification
Diploma or Degree in Automotive Engineering or Mechanical Engineering.
Professional Experience
3 years' experience in managing a team in a service or workshop environment.
Fundamental principles of business administration and supervisory skills.#J-18808-Ljbffr