Help Desk Support

Inbound 1st Level Technical Support
Analyze, create and resolve tickets (if applicable).
Troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g.Password resets, SW configuration , etc.).
Transform tickets created by E-Mail or Fax into the Ticket system.
Follow up on processing status (e.g.
Engineer Time of Arrival).
Identify and escalate priority issues per client specifications.
Display courtesy and strong interpersonal skills with all customer interactions.
Ensure high levels of customer satisfaction with individual calls.
Requires ability to multitask and handle diverse, complex issues.
Preferably have contact centre working experience background.
Good command ofEnglishdue to project nature.
University education or certificate preferably in IT or a related discipline.
Good computer literacy(able to navigate and utilize a computer).
Able to start immediatelywill be an added advantage.
Experience in handlingP.O.S systemwill be an added advantage.
Training will be provided.
Remunerations
RM 3000-RM3500* monthly (Basic) - Relevant working experience.
Working hours
24/7 Rotational shift basis with 8 working hours daily.
Morning / Afternoon / Midnight shift.
5 work days/week (including Public Holidays).
2 days off/week.
Location
Additional Benefits
Medical and Hospitalization Leave.
EPF / SOCSO / PCB.
Annual Bonus.
Medical Insurance.
Training Provided.
Allowance Provided.
5 Working Days.
Troubleshooting, Technical knowledge, Customer service, Problem-solving, Attention to detail.#J-18808-Ljbffr