Helpdesk Consultant

Your Roles . Provide first level contact and resolve customer issues Diagnose and resolve software issues Escalate unresolved queries to the next level of support Walk customers through problem solving process Ensure customer enquiries are followed up promptly Ensure proper recording, documentation, and closure All you need to know . Attractive remuneration package up to RM 3.5k Comprehensive benefits (Allowance + Bonus) Structured career progression International exposure Training provided Enjoy work life balance with 5 working days We are looking for someone with . Experience in customer / helpdesk support is a PLUS Experience within IT Services / IT Consulting is an advantage Fresh graduates are welcome to apply