Helpdesk Executive (Japanese Speaker N1 / Native)

Helpdesk Executive (Japanese Speaker N1 / Native)Location:Malaysia
Payroll:Payroll details here
Responsibilities
Ensure customer service is timely and accurate on a daily basis.
Support help desk team / representatives and technicians.
Set specific customer service standards.
Contribute to improving customer support by actively responding to queries and handling complaints.
Establish best practices through the entire technical support process.
Follow up with customers to identify areas of improvement.
Provide customer feedback to the appropriate internal teams.
Execute any relevant task assigned.
Requirements
Help Desk Support, Technical Support, and Troubleshooting skills.
Customer Service and Communication skills.
Strong problem-solving abilities.
Fluency in Japanese and English languages.
Ability to work well under pressure.
Experience in IT support or related fields.
Excellent interpersonal skills.
JLPT 1/ N1 is a mandatory or native speaker.#J-18808-Ljbffr